Frequently Asked Questions

Hockey Pools

Q. What's the difference between your pay and free pool?

A. The free pools are generally the same as the pay pools. However, the pay pools usually have bigger prizes and offer more trades to keep it a little more interesting.

Q. How do trades work?

A. At any time you can click on the word 'trade' next to your pool. This will take you the trades screen where you choose the player you want to release, the player you want to acquire and then confirm the trade. Trades need to be submitted by midnight (PST) in order for them to take effect for the next day.

Once you trade a player you keep all of the points he's accumulated to the date of the transaction and start accumulating points for your new player. You do not get the points that were earned by the acquired player before the date of the acquisition.

Q. If I trade a player can I trade him back at a later time?

A. Yes. You can release and acquire the same player as often as you like as long as you have trades available.

Q. My stats seem to be wrong.

A. Stats revisions are always happening so if you think your stats are wrong please go to NHL.com and review the player's stats in question and send us a link at help@officepoolsgames.com.

Site Functionality

Q. What are "Private Game" codes used for?

A. Those game codes are used for private games that we run for groups that we are working with.

Q. How do I buy credits?

A. You can buy credits by clicking on your balance at the top of this page when you are logged in. We accept all major credit cards.

Q. How long does it take to get a cheque when I request a withdrawal?

A. We try to process cheques as quickly as possible. It generally takes between 3-4 weeks for us to get the cheque printed and signed. We mail it out out to you after that and the rest is all on Canada Post!

Q. How do I change my password and/or profile information?

A. Click on 'profile' next to your username at the top of this page when you are logged in.